How can we help?
Search common questions, browse by topic, or open a ticket — most questions get an answer in under an hour.
The questions people ask most.
Why does my recording stop after 1 hour?
On the free plan, recordings cap at 1 hour per note. The cumulative duration across pause/resume is what counts. Pro and Teams remove the cap.
Where are my recordings stored?
Audio recordings are stored in Cloudflare R2 (encrypted at rest). Region-aware deployments are available for Enterprise on request.
Can I export my notes and transcripts?
Yes — workspace admins can export the whole workspace as JSON + raw audio archives. From a single note, the editor menu offers Markdown and PDF export.
Do you train AI models on my data?
No. Your audio and transcripts are never used to train third-party models. We use the AI SDK gateway to call providers; prompts and completions are not retained beyond what each provider’s policy specifies.
Can I use Reline offline?
The macOS desktop app keeps a local cache for recently-opened notes, but transcription itself is online — transcription is a cloud service.
How do I delete my account?
Settings → Profile → Delete account, or email privacy@reline.so. Trash is purged after 30 days; account deletion is immediate and permanent.